• Can I reschedule?

    Any appointment can be rescheduled anytime before 48 hours prior to your scheduled appointment time. After the 48-hours mark, cancellation fees will apply.

  • What is your cancellation policy?

    We require a 48-hour notice prior to your scheduled appointment time. Should you cancel one of our services after the 48-hour window, you will still incur the full cost of the chosen grooming service.

  • What type of payments do you accept?

    We accept all major credit cards and checks.

  • Can I watch my dog being groomed?

    While we can understand this need, we do not allow owners or anybody except our groomers inside the van during the appointment. This is only done for the safety of your beloved pet as we want to mitigate any distractions that can potentially harm your best friend!

  • Is there a size limit for dogs?

    While we don’t have any weight or size limitations, we currently offer our grooming services for all dogs!

  • What if my dog is aggressive?

    If your pet is aggressive, we kindly ask that you inform us ahead of time so our groomer can be prepared that your four-legged friend needs a little bit of special attention. Please take note that dogs that are overly aggressive hindering the grooming process may be subject to additional fees and/or refusal of service.

  • What if my dog needs special handling?

    Our groomers at Furbubble are very experienced in handling all types of dogs, including any special needs. It’s important to let us know during the booking of your appointment. Our groomer can also assess your dog at the time of grooming and advise if any additional special handling costs may apply.

  • How long does the appointment take?

    Furbubble mobile grooming appointments will take about 1 hour, depending on many variables, such as size of pet, fur quality and any special services ordered.

  • How can I tip my groomer?

    While gratuities are in no way required, we love when our clients show their special groomers their appreciation. Gratuities can be conveniently added to all credit card transactions or given in cash after the appointment.